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3 Review(s)


Built-in Shift4Shop fraud protection suite with Fraud Score, Community Alert & Fraud Rules
$9.99 - $49.99 /month
About Fraudwatch
Fraud cost merchants more than $102 billion last year according to Lexis-Nexis. Don’t become the victim; use FraudWatch from Shift4Shop to reduce your risk of fraud. FraudWatch scores purchases based on twelve indicators, including reviews based on experiences within the Shift4Shop community. Categorize and score risk with this new feature to gain a better view of your purchases and keep your store safe.

App Features
  • Identify potential fraud before you process orders
  • Minimize risk and loss with our FraudWatch Score which will assess the threat level of a transaction based on 12 key indicators
  • Community Alert will display positive or negative fraud history based on reported information
  • Report suspicious transactions to warn other vendors
Support Information
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Fraudwatch Reviews
Useful, automated, and inexpensive
Even though Fraudwatch can't tell the future and doesn't know the thoughts and intentions of your customers, it's still a very useful tool. Its purpose is to provide a heads up to store owners by drawing attention to when, for example, a billing address and shipping address are relatively close to one another in Ohio, but the order was actually placed from Nigeria. Things like that are good to know, and while you could take half the day researching the IP addresses associated with your orders to come up with the same information, the Fraudwatch tool does it instantly with no input from store admins. The Community Alert feature is nice too; sometimes seeing that the customer has ordered from other stores without incident is enough reason to ship their somewhat-questionable-looking order instead of just canceling it. Even if $10 a month doesn't pay for itself by alerting you to high risk orders, it's a nominal cost for peace of mind. Try it for a month or two and see how you like it.
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from www.allparts.com
Fraudwatch works for us
We have been using fraudwatch for over 2 years now and are on one of the higher end plans. It reliably alerts us to potentially fraudulent transactions. By tweaking the rules over time and learning what to look for, not much gets past the manual review system these days. And with a handful of transactions to review each day it doesn't take a lot of our time to manage. Definitely good value for money
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from www.golfbox.com.au
Not very helpful
In comparison to the last fraud detection service we used, this one is not very helpful in a B2C context. It gives a high fraud rating for customers who use gmail or any other public email system (which MANY of our customers do). In addition, it conducts multiple calls per order. So if you sign up for the 250 call plan, it doesn't cover 250 orders. When we were on the 250 order plan, we had 1 rule set up and we consistently ran out of calls at about 150 orders and 20 abandon orders.
Did you find this helpful?  0 of 1 Found Helpful
from www.fotobella.com
Review this App
Fraudwatch Frequently Asked Questions

Q: I would like to request the criteria for your point system for the fraudwatch app. We are trying to develop our fraud system cooperation wide but you do not offer a full criteria for reference. We need to request as much detail as possible. Thanks for your time.

Asked by: Brianna Garmon (4/29/2019)
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