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Allow your store to process recurring orders for ongoing subscription like services. Provide a way for your customers to have their order refilled and charged at regular intervals.
$49 - $99 /month Or Free With Enterprise Plan
About this app

Auto-delivery and Autoship Program

As a Merchant, the AutoShip program helps you create recurring revenue from your clients and earn customer's loyalty to your services. For your visitors, AutoShip is a great way to set up convenient repeated delivery of their favorite products.

The AutoShip/Recurring order system allows customers to select the preferred frequency for their orders when adding products to the cart; the frequency is specified per product so customers can have multiple AutoShip orders at the same time. In addition, the My Account section is used to manage the recurring orders online, change their frequency, cancel an AutoShip order, update the credit card information, etc.


What can Autoship do for my store?

  • Automatically process recurring orders for on-going subscription services.
  • Give customers the opportunity to choose automatic order refilling and charging on a regular basis.
  • Encourages clients to easily set up recurring orders, effectively increasing your recurring revenue.
  • Foster customer’s loyalty to your products, services and overall brand by servicing them and differentiating yourself from the competition; potentially creating lifetime customers in the process.
  • Allow customers to set up their own recurring deliveries at their convenience. You can even allow customers to have multiple Autoship orders at once.
  • Help to reduce cart abandonment by saving your customers time and billing them automatically without them putting in extra effort.

Strategies to Use Autoship in Your Store

Here’s some suggestions on how to strategize and get the most out of Autoship on your online store:

Make Subscriptions Easy & Customizable 

If one thing is consistent among customers, it’s that they always want things to be as quick and easy as possible. By implementing Autoship, you’ll be giving your customers a subscription solution that’s simple every step of the way. Does one customer want diapers delivered to you every month, but another wants them delivered every two months? With Autoship, you can do that, so don’t hesitate to advertise the fact that your products support a customizable subscription model. 

Use Autoship as a Promotional Bonus

Having a system in place for recurring orders on your store is a great way to boost and maintain a regular amount of sales. So, obviously, you’ll want to encourage customers to use it. A great strategy that you can utilize to take advantage of Autoship is adding a promotional incentive. Give your customers a coupon code to use at checkout that will save them money on their first order with a subscription plan. If it’s something that they know they’ll need again anyway, that extra incentive may be the final push they need to activate that subscription. 

Make Subscriptions Less Expensive

Another way that you can incentivize customers to subscribe for recurring orders is by making the final price cheaper overall than it would be if they make every order separately. This would work like buying in bulk vs buying one-by-one; reward customers with a discount for spending more on a subscription, and they’ll be more willing to take that leap and set up repeated delivery. That way, you’re locked in for higher guaranteed sales and customers are saving money. 

Differentiate Your Brand 

If you’re selling something like office supplies or pet products, you’re swimming in a sea of competition. But, by offering an easy and automatic reordering solution to customers, you’ll immediately differentiate yourself from the rest. Customers will remember and come to you for their products because they know that they can easily set up an Autoship subscription at their preferred frequency and never have to worry about making another order. No more running out of staples or getting dangerously low on dog food; Autoship will make sure that you have your customers covered, and they won’t forget that. 

Target Customers Who Hate Shopping

Believe it or not, some people just hate shopping and everything to do with it. For customers who find the act of searching for, ordering and paying for products cumbersome and annoying, the ability to set up a hands-free recurring order solution is a blessing. Knowing this, you can implement specific copy, visuals and promotions that target shoppers who don’t enjoy the shopping experience. Try to make them think “why would I buy this product over and over from another store, when I can buy it one time and have orders process automatically forever from this one?”

How to Get Started with Autoship

Step 1: Purchase the app and wait for the confirmation email from your Project Manager.
Step 2: Locate the Recurring Orders Module in your Shift4Shop Online Store Manager.
Step 3: Configure your Autoship specifications in the Settings popup modal.
Step 4: Save your progress and enable the module.
Step 5: Enable recurring orders on your products in Products > Product List > Advanced Tab.
Step 6: Set the frequencies and recurrences for your Autoship products.
Step 7: Save your progress and enjoy having recurring orders on your store!

App Features
  • Increase revenue by encouraging recurring orders and making them simple
  • Reduce cart abandonment by saving customers time with automatic billing
  • Build brand loyalty, differentiate from the competition and create lifetime customers
  • Create more accurate sales forecasts and gain tighter control over inventory
Contact Information

Question about this App?
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Questions and Answers

Q: how far out can autoship be set for? We would need an autoship set for 1 year-can this be accomplished with this application?

Asked by: Ben
A: Yes
Answer provided by: Qytrail
A: There is no limit regarding the Frequency, it's specified in terms of day, but you could set it up to 365 days if needed.
Answer provided by: Henry

Q: Would price changes on products automatically update the recurring orders placed before the price change?

Asked by: Michael
A: No, the price of the product is saved with the order when the order is placed, no changes to the product name or price would be reflected in the recurring order.
Answer provided by: Henry

Q: Does this app work with Square payment system?

Asked by: Natalie
A: I have been unable to get it to work with Square. Both 3dCart and Square were unhelpful in getting it to work. 3dCart told me to call Square and Square told me to call 3dCart.
Answer provided by: NWCR
A: Yes, this works with Square.
Answer provided by: Henry

Q: What is the setup fee for the Autoship plugin?

Asked by: Julie
A: There is no setup fee.
Answer provided by: Henry

Q: How do my customer cancel the order/subscription?

Asked by: Tony
A: When they log in, they go to "My Account" and they can see all of their recurring orders and manage them. They have the option to change the frequency, next order date, or cancel.
Answer provided by: NWCR

Q: Can I create a promotion that only applies to the first order and not to the recurring orders generated after that ?

Asked by: Mary
A: By default, the promotions will only apply to the first order. There is a setting under the Store Modules for "Keep discounts on subsequent orders" that will allow to carry over the discount if needed.
Answer provided by: Henry

Q: If I delete or change a promotion that was applied to a recurring order, would the discount still be applied to future orders generated by that recurring order?

Asked by: Peter S
A: If the "Keep discounts on subsequent orders" setting is enabled, the discount received in the first order will be carrier over to the subsequent orders regardless of the status of the original promotion. The only method to remove or change the discount would be by updating the recurring order via the admin panel.
Answer provided by: Henry

Q: Hi there, I just bought the app and I'd like to know how do I add a credit card gateway to my website with it. I need to add the subscriptions options to it as well.

Asked by: Davi
A: Thank you for your interest. Please visit our knowledgebase article for instructions on how to use autoship/recurring orders. https://shift4shop-external.stonly.com/kb/guide/en/can-i-have-recurring-orders-on-my-store-a41khAURu5/Steps/1971209
Answer provided by: Technical Support User (rglinton)

Q: Does your 3dcart/autoship app work with lightspeed? Do you have a programmer who can integrate it with our client's ecommerce website here: www.thepetbeastro.com?

Asked by: Beverly Cornell
A: Autoship works with 3dcart platform only.
Answer provided by: Technical Support User (rglinton)

Q: With the Autoship App will I be able to apply it to only one or certain products? I do not want the auto ship for the whole store.

Asked by: Jamie
A: The app is per product meaning, you can set it up to work with one product at a time.
Answer provided by: Technical Support User (rglinton)

Q: Can we cancel at any time?

Asked by: Tim Cassidy
A: Yes, you can at anytime via your MyAccount page.
Answer provided by: Technical Support User (rglinton)

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