6 Review(s)

LiveAgent

LiveAgent is an online live chat platform that’s especially popular with e-commerce businesses...

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14-day free trial

$0 - $39 per user /month

About LiveAgent

LiveAgent is an online live chat platform that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications. Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customizable solution that can scale as small companies grow their customer base and online services. LiveAgent is offered as both Web-based (cloud) software and on-premise installations.

App Features

All-in-one Support Ticket System
Live Chat Software-fastest way to connect with your customers
Universal Helpdesk Inbox
Customer Portal
Support your customers on the go with our native mobile apps

LiveAgent

Support Information

Supported by:
www.ladesk.com

Phone:
1-888-659-6550

Email:
[email protected]

Price: Get App

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LiveAgent Reviews

1/5/2016

Impressing..Great product

I enjoy Liveagent’s ability to chat with multiple website visitors at a time. This software has elevated our business so that our customer support can respond quickly every time. It’s very easy to use and learn. I appreciate the internal chat feature, because this helps my team communicate amongst ourselves while still being in contact with the client.

Did you find this helpful? 1 of 3 Found Helpful

ariful from www.northsouth.edu

1/5/2016

I really like LiveAgent

LiveAgent is an excellent choice for an online chat software. I really like that LiveAgent assigns chats to agents who've had previous communication with chatting customers. New mobile apps are great for communicating on the go.

Did you find this helpful? 0 of 3 Found Helpful

lucas milners from satnamsakshi.com

1/5/2016

well Built

LiveAgent is simple, intuitive and works well all the time. Has all the features we have needed. One of the best advantage for us was a really simple integration with our shopping cart system we’re already been using a few years. We have also connected it to mailchimp account, now we can subscribe/unsubscibe contact by one click in LiveAgent, it’s a big plus. It has made support much easier to perform.

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Vinod Chharia from technovin.com

2/1/2016

For good services.

I like that LiveAgent is cloud based and I don't need to worry about having another server running an application. Complex solution for chat, mail, calls (via twilio), social networks (fb, twitter), knowledge base, client base, ticketing system, support portal, forum. Easy to setup and very flexible in way to use it. Recommend it!

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Srabon from www.shakilbd.com

12/17/2015

I love LiveAgent

I love LiveAgent. Having used it now for over 9 months, we have found the software to be fully features with the ability to configure what should happen in any given circumstance. It has saved us countless support hours. If something goes wrong, like you're having trouble installing it the team at LiveAgent is online 24/7 so my requests were solved in a few hours.

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sachin from seoni

1/5/2016

Very much user friendly

LiveAgent is a solution that is very simple to set up without a lot of extensive effort, I do like the user interface, chat button designs and features like call centre, chat invitations and rules that we actively use. We’re happy to see reports of each channel and agent so we can evaluate our team work separately for each support agent.

Did you find this helpful? 0 of 3 Found Helpful

monalisa das from gmail.com

Review this App

LiveAgent Frequently Asked Questions

Q: What are you prices? We are considering using this app for a single agent on our 3Dart site.

Asked by: Stacy Bettencourt

A: Thank you for your inquiry. Please contact [email protected] for more information.

Answer provided by: Technical Support User (rglinton)

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